customer experience

Technology

Amadeus signs pact with Air India to power its passenger service system

Team TC

4 Jul, 2022

Analysis

Connect data and channels to accelerate CX transformation and orchestrate experiences

Jonathan Carter

27 Jun, 2022

Technology

AWS helps Max Life customers buy insurance in less than 30 minutes

Sohini Bagchi

13 Jun, 2022

Technology

Firms ignoring AI for measuring CX are at risk, says study

Team TC

21 Mar, 2022

CIO Focus

5 customer experience trends to watch in 2022

Rohan Joshi

22 Feb, 2022

Technology

Retail stores tap into AI to integrate online and offine customer experience

Abhijit Ahaskar

24 Jan, 2022

PE Top Investment Banks

Deal Value in $ mn; Q2 - 2019

577.71
Ernst and Young LLP
461.41
KPMG India Pvt. Ltd.
378.07
Edelweiss Financial Services

Artificial Intelligence

Automation, AI in CX failing customers even as pandemic drives adoption

Team TC

26 Sep, 2021

Startups

Haptik to offer AI-driven customer service solutions to Zendesk

Shubham Sharma

8 Mar, 2021

Opinion

How business architecture and digital transformation create a positive feedback loop

Darren Doyle

5 Mar, 2021

Technology

Wisdom Group enters CRM space with new acquisition

Debangana Ghosh

26 Feb, 2021

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customer experience

Amadeus signs pact with Air India to power its passenger service system

Connect data and channels to accelerate CX transformation and orchestrate experiences

AWS helps Max Life customers buy insurance in less than 30 minutes

Firms ignoring AI for measuring CX are at risk, says study

5 customer experience trends to watch in 2022

Retail stores tap into AI to integrate online and offine customer experience

PE Top Investment Banks

Automation, AI in CX failing customers even as pandemic drives adoption

Haptik to offer AI-driven customer service solutions to Zendesk

How business architecture and digital transformation create a positive feedback loop

Wisdom Group enters CRM space with new acquisition

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